Shipping policy
Order processing
Orders are picked and packed within 1–2 business days. Business days are Monday to Friday, excluding public holidays.
You'll get a confirmation email as soon as you order, and a second email with tracking as soon as your parcel is handed to the carrier. If the tracking email hasn't arrived after three business days, check your spam folder, then email us.
Orders placed on a weekend or holiday begin processing the next business day.
Shipping cost
Shipping is free on every order. No minimum, no threshold, no calculation at checkout.
Delivery times
Estimated after the 1–2 day processing window, in business days.
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom | 10–20 business days |
| Australia | 10–20 business days |
| New Zealand | 10–20 business days |
These are estimates from our carriers, not guarantees. Customs inspections, weather, carrier backlogs and peak periods can all add time, and none of them are within our control.
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand. If your country isn't on that list, we can't deliver to you yet.
Tracking
Every order ships with tracking. Your tracking number arrives by email once the parcel is collected.
Tracking can take 2–4 business days to show its first scan — that's normal, and it doesn't mean the parcel is lost. It means it's in transit and hasn't hit a scanning point yet.
Customs, duties and taxes (orders outside the United States)
Any import duties, taxes or customs handling fees are the responsibility of the recipient. These are charged by your own country's customs authority, not by us, and we have no way to calculate or control them in advance.
Your carrier will usually contact you directly if payment is due before delivery. If a parcel is refused at customs or returned because those charges weren't paid, we can refund the order minus any costs we incur — but our 90-day guarantee covers you either way, so the simpler route is to contact us.
Addresses
Please check your shipping address carefully at checkout. We can correct an address only before the order is processed for shipment — after that it's with the carrier.
If a parcel comes back to us as undeliverable because the address was wrong or incomplete, we'll contact you to arrange a reship or a refund.
We ship to residential and business addresses. We can't currently deliver to PO boxes, APO/FPO or freight-forwarding addresses.
Lost, delayed or damaged parcels
If tracking hasn't updated for 10 business days, email us and we'll open a trace with the carrier.
If tracking says delivered but you don't have it, check with everyone at the address and the usual parcel spots first — most turn up within 24 hours. If it doesn't, contact us and we'll sort it.
If it arrives damaged, send us a photo of the parcel and the bottles within 14 days and we'll replace or refund it. You won't need to send anything back.
In every one of these cases, you're also covered by the 90-day guarantee. We'd rather fix it than argue about whose fault it was.
Split shipments
Larger orders occasionally travel as more than one parcel, each with its own tracking. If one arrives without the other, give it a couple of days before assuming something's wrong.
Contact
Rosy Ridge Email:
Last updated: 24 September 2026