Refund & Return Policy
90-Day Money-Back Guarantee
We think the only honest way to judge a daily supplement is to take it daily, for long enough to know. That's why our guarantee runs for 90 days — the same length as our three-bottle supply.
If you're not happy with your order for any reason, contact us within 90 days of delivery and we'll refund what you paid. No hoops.
You keep the bottles
You do not need to send anything back. Not the unopened bottles, not the half-finished one. Return shipping on a supplement costs more than it's worth to everyone involved, so we don't ask for it.
Opened and partially used bottles are fully covered. A guarantee you can only claim on a sealed bottle isn't a guarantee — it's a returns policy. Ours is meant to be used by people who actually took the product and decided it wasn't for them.
How to claim
- Email support@rosyridge.com from the address you ordered with.
- Include your order number (it's on your confirmation email, and starts with
#). - Tell us in a line or two how you got on. You don't have to — but it's the only way we learn anything, and we read every one.
We'll confirm within 1–2 business days. Once approved, your refund goes back to the original payment method within 5–10 business days. How quickly it appears after that is down to your bank or card issuer, not us.
Original shipping charges, if any were paid, are refunded along with the order.
Fair use
The guarantee covers one claim per customer or household. It's there so you can try the product without risk, not as a way to take repeat orders for free. We reserve the right to decline claims where there's clear evidence of abuse, fraud, or reseller activity, and to refuse future orders from those accounts.
Damaged, wrong, or missing items
Separate from the guarantee, and faster.
If your order arrives damaged, incorrect, or incomplete, email support@rosyridge.com within 14 days of delivery with your order number and a photo of what you received, including the packaging. We'll send a replacement or refund it — your choice — and we won't ask you to return anything.
If tracking shows delivered but you don't have it, check with anyone else at the address and your building's usual parcel spots first, then contact us. We'll open a carrier trace and make it right.
Cancelling an order
We aim to get orders out the door quickly, so the window is short. Email us as soon as possible and we'll cancel and refund in full if the order hasn't been processed for shipment yet. Once it's gone to fulfilment we can't pull it back — but the 90-day guarantee still covers you the moment it arrives.
A word on chargebacks
If something's gone wrong, please email us before contacting your bank. A chargeback takes weeks, locks the funds while it runs, and gets you to the same place a single email would have. We refund on request inside the guarantee window — there's nothing to fight about.
Contact
Rosy Ridge Email: support@rosyridge.com
Last updated: 24 September 2026